What to Do When You Get a Pixsy Notice
You received an email mentioning Pixsy and you're not sure what to do next. If you licensed the image properly, you likely just need to find and send your licence proof — but first, make sure the notice itself is genuine.
What is Pixsy?
Pixsy is an image monitoring platform used mainly by professional photographers to find where their work appears online.
What does Pixsy do?
When Pixsy detects a potential infringement, they notify the photographer — who may then contact you directly, or Pixsy may reach out on their behalf asking for proof of licence or removal of the image.
Watch out for fake claims. Scammers send convincing copyright notices hoping you'll pay without checking. Before you respond or pay anything: inspect the sender's email domain, hover over links before clicking, search for the company name plus "scam" or "legitimate", and confirm the company exists on their official website. For Pixsy, legitimate contact usually comes via pixsy.com or a clearly identified rights holder — not a random Gmail address or a domain with typos like "pixsy-billing.net". When in doubt, do not pay — ask a lawyer first.
What to do when Pixsy contacts you
1. Read the notice — don't rush to pay
Note the image URL, any case reference, and the deadline. Legitimate notices ask for proof or removal; they don't usually demand immediate payment via a suspicious link.
2. Confirm the email is really from Pixsy
Check the sender domain against pixsy.com. Look up the company independently — don't rely on phone numbers or links in the email alone. If anything feels off, pause and get legal advice.
3. Check whether you licensed the image
Pixsy-related emails sometimes come from the photographer's own domain rather than pixsy.com. Check that any Pixsy-branded links actually point to pixsy.com before clicking or paying.
4. Find your licence proof
Log into the stock platform where you downloaded the image (Shutterstock, 123RF, Adobe Stock, Freepik, etc.) and look for the licence or download history for that asset. Some platforms give you a PDF certificate; others only show licence details on a web page — so finding proof can be quick or surprisingly tedious, depending on the platform.
If you already have a LicenceDownloader backup, search your ZIP archive for the filename or asset ID. Your certificate is already there — no logging in, no clicking through download history page by page.
5. Reply with proof and save everything
Send your licence certificate or licence details to the address in the notice (after verifying it). Keep copies of the original email, your reply, and the proof you attached.
Already have a LicenceDownloader backup? Your licence certificates are in one ZIP, organised by platform. Search by filename or asset ID and attach the PDF — no need to log into each stock account under pressure.
Important: This guide is informational, not legal advice. If you're unsure whether you had a valid licence, or if the notice demands a large settlement, consult a qualified IP lawyer in your jurisdiction.
Be ready before the next notice arrives
LicenceDownloader backs up every licence certificate from your stock accounts into one organised ZIP — so when Pixsy or anyone else asks for proof, you reply in minutes.
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